Frequently Asked Questions
What are the requirements to rent a car?
- Age between 21 and 70
- Official ID
- Valid driver license
- Credit or debit card in the driver name
- Security deposit
Can other people drive the vehicle?
Only the registered driver may drive. Additional drivers must be authorized in advance by AS Rent Auto.
Is the vehicle insured?
Yes. All our vehicles carry Third-Party Liability Insurance and fire coverage, according to the current policy.
Not covered:
- Damage to the underside of the vehicle
- Oil pan
- Glass
- Theft
These damages are the driver responsibility.
What happens if the car is damaged?
Your liability is limited to the deductible, except for damages not covered by the insurance or caused by improper use of the vehicle.
Can I extend my rental?
Yes, but you must notify us before your rental period ends in order to keep the insurance coverage active. Subject to authorization.
What should I do if I have an accident?
You must:
- Notify the police immediately
- Contact AS Rent Auto
- Not move the vehicle without authorization
Personal transportation is at the customer expense.
What does airport delivery include?
We offer airport delivery and/or return for an additional cost of $300 MXN.
- ✔️ AS Rent Auto covers parking fees
- ✔️ Service subject to availability and prior coordination
What is the cancellation policy?
- Free cancellation up to 48 hours in advance
- Less than 48 hours: 50% refund
- Less than 24 hours: no refund
What if I return the car late or at a different location?
Additional charges may apply for extra time, location change or loss of use of the vehicle.
Who pays for traffic tickets?
All fines, traffic violations or penalties incurred during the rental are the customer responsibility.
What do you do with my personal data?
Your data is confidential and is only used to manage your rental. It is not shared with third parties, except when legally required.